OUR TEAM

We put our Heart & Soul into everything. We care about the people we work with and we want to make sure people enjoy working with us. So we bring energy, authenticity, and always a sprinkling of fun!

We’re one team with big goals – collaboration and support are always top of our agenda, with each other and with our clients.

We are always thinking outside the (gift) box – contemplating how we can improve, inspire and empower. Our standards are sky high – when it comes to our service, our communication, our products and our delivery.

We’re go-getters, doers, getting-stuck-in-ers – if our clients need something, we’ll try our absolute best to find a way to make it happen.

Our team is made up of brilliant creatives, innovative product perfectionists, dynamic business developers, and cutting-edge customer service. We thought you might like to get to know some of them a little bit better…

Account Manager

Hanna Thorpe

Full Bio

Description of job: I look after our international accounts, as well as internal projects such as our brochure and marketing

What I love about my job: The people I work with – they are a super bunch!

Super-power: I run marathons…for fun!

Favourite thing about Christmas: Cheese. All. The. Cheese.

Favourite H&SS product: UK Handmade mix and match – such a cool idea!

Favourite Christmas movie: Elf. Are there any others?!

Favourite Christmas activity: Playing games with the family

Favourite Christmas food or drink: Port. And cheese. (did I mention cheese?)

Real tree or fake tree: Fake for me

Mince Pies – great or gross? GREAT!!!!!!!!!!!!!!

Christmas jumper – cool or cringy – Anything is cool with bells on!

When should your Christmas tree go up? December

Business Development Manager

Gemma Levell

Full Bio

Description of job: I dedicate my time to finding new business for the company, deal with some high-end accounts and lead the sales team.

What I love about my job: The people and the products!

Super-power: Long walks

Favourite thing about Christmas: The tree and the happiness of others.

Favourite H&SS product: The washi tapes. I love them all!

Favourite Christmas movie: The Holiday

Favourite Christmas activity: Decorating the tree

Favourite Christmas food or drink: Turkey sandwiches!

Real tree or fake tree: Fake

Mince Pies – great or gross? UM, GREAT!

Christmas jumper – cool or cringy – LOVE THEM

When should your Christmas tree go up? 1st November

Account Manager

Leanne Smith

Full Bio

Description of job: I look after our UK Retail and Catering range accounts, as well as our trade shows both in the UK and internationally.

What I love about my job: Every day is a different due to the huge variety of customers I deal with, plus I get to talk about Christmas all year!

Super-power: Multi tasking – I’m that person that has over 30 tabs open on a screen, but can still find what I need

Favourite thing about Christmas: Spending time with my whole family, not just the other half.

Favourite H&SS product: Our new “New Year” catering cracker…have you seen it?

Favourite Christmas movie: Has to be Home Alone, I watch it every year without fail.

Favourite Christmas activity: Baking sausage rolls and Christmas cookies on Christmas Eve

Favourite Christmas food or drink: Cheese, I look after the cheeseboard for the family dinner, don’t trust anyone else with a task that important!

Real tree or fake tree: Fake

Mince Pies – great or gross? GREAT!

Christmas jumper – cool or cringy – Absolutely cool! Give me glitter, sequins, lights, music – the more the merrier

When should your Christmas tree go up? November, get rid of Halloween and Christmas begins

UK Handmade Manager

Victoria Self

Full Bio

Description of job: I manage the production of crackers that are made in the UK.

What I love about my job: The people and the amazing product!

Super-power: Working Mum of two amazing girls

Favourite thing about Christmas: All of it, I love everything Christmassy from the decorations to the music to the unwrapping of Christmas presents and the crackers of course.

Favourite H&SS product: UK Handmade of course, there is nothing better 😊

Favourite Christmas movie: Santa Clause the Movie, it’s tradition that we watch this Christmas Eve in our matching Christmas Pyjamas.

Favourite Christmas activity: Playing games with the family

Favourite Christmas food or drink: Christmas lunch with a glass of Malibu and Coke (my Mum makes the most amazing food)

Real tree or fake tree: Real, nothing beats the smell of a real tree

Mince Pies – great or gross? Great, in small amounts

Christmas jumper – cool or cringy – The more sparkles the better

When should your Christmas tree go up? Mid November 😉 or the sooner the better

Creative Project Lead

Shelly Chafe

Full Bio

Description of job: Designing Christmas Crackers and other exciting paper-based products for prestigious customers, running the project from a creative point of view from start to finish.

What I love about my job: Working with an amazing bunch of people

Super-power: Supermum!

Favourite thing about Christmas: Family time, and seeing my little boy’s face light up when he’s opening presents

Favourite H&SS product: So hard to choose just one! Cracker-wise it would have to be Regency Champagne Glitter and game-wise Foxy Scavenger Hunt

Favourite Christmas movie: Bad Santa

Favourite Christmas activity: Baking and Christmas Crafts like making and filling our own Christmas crackers!

Favourite Christmas food or drink: Anything chocolate

Real tree or fake tree: Fake

Mince Pies – great or gross? Great, providing there is icing on top. Can you tell I have a sweet tooth yet?!

Christmas jumper – cool or cringy? Mostly cringy, but it wouldn’t be Christmas without them!

When should your Christmas tree go up? December!

Head of Creative

Kate Mills

Full Bio
Description of job: I lead the In-house creative team working on both bespoke projects and the Heart and Soul Studio range.

What I love about my job: How creative you can be designing crackers, and how each project can be totally different. As well as the pride you feel when you see the products we’ve made in store, online or in a restaurant.

Super-power: A very good multitasker.

Favourite thing about Christmas: I love the build up to Christmas, seeing Christmas lights, putting the decorations up and Christmas shopping with my Dad.

Favourite H&SS product: I’m actually going to pick a whole range as my favourite, I just love the entire new Foxy range, with the rebrand everything is cohesive and the games are a real hit with my niece and nephew.

Favourite Christmas movie: Ohh it’s close between The Holiday and Love Actually, two classics!

Favourite Christmas activity: Me and my family’s Christmas eve tradition is to go bowling followed by a Burger King. We have been doing this now for 28 years. Our friends all join us too.

Favourite Christmas food or drink: Cheeky Bratwurst at a Christmas market and mulled wine at home with a big slice of fresh orange in it.

Real tree or fake tree: We have a fake tree but would prefer a real one.

Mince Pies – great or gross? Hmm I’ll eat the pastry but leave the filling.

Christmas jumper – cool or cringy? Cringy but I think that’s the whole point!

When should your Christmas tree go up? Whenever you feel like it! If it’s before December that’s fine with me. I have to wait until my partner is out so I can sneak it up before he gets back.

Quality and Compliance Manager

Gareth Morgan

Full Bio

Description of job: Turning compliance and quality control into festive perfection, one product at a time!

What I love about my job: Working with the team to solve any issues that may arise, nothing I like more than getting stuck into the next challenge.  

Super-power: Hypnosis, look into my eyes, not around my eyes, into my eyes.

Favourite thing about Christmas: The lights, the décor, the atmosphere, and course, new PJ’s

Favourite H&SS product: UK Handmade Christmas Crackers

Favourite Christmas movie: National Lampoons Christmas Vacation

Favourite Christmas activity: Finding the perfect gift for someone I love.

Favourite Christmas food or drink: Carne de vinha d’alhos (Pork marinated in garlic and wine)

Real tree or fake tree: Fake

Mince Pies – great or gross? Great, warmed up with some whipped cream on top.

Christmas jumper – cool or cringy – All part of the fun, and practical too! Even the Grinch wore a Christmas jumper.

When should your Christmas tree go up? Last weekend before December 1st

 

 

 

Purchasing Manager

Jake Brain

Full Bio

Description of job: I manage the production of all projects being produced overseas, with a big focus on supplier relations and development.

What I love about my job: It’s Christmas all year round, and I have the best team to enjoy it with!

Super-power: I have a rather useless knack for remembering obscure TV and film quotes.

Favourite thing about Christmas: Spending time with friends and family, eating all the food, and dressing my dog in snazzy jumpers.

Favourite H&SS product: Balloon Modelling!

Favourite Christmas movie: The Muppet Christmas Carol! I’d happily watch this any time of year.

Favourite Christmas activity: Waking up at 5am for presents, boardgames, and a selection box for breakfast!

Favourite Christmas food or drink: Pigs in Blankets and a cold beer.

Real tree or fake tree: Fake all the way! Save the trees! (and, you know… hay fever…)

Mince Pies – great or gross? Love the smell, hate the taste.

Christmas jumper – cool or cringy – 100% cool. Even better if they jingle!

When should your Christmas tree go up? November, no question.

Junior Creative Project Lead

Grace Faichnie

Full Bio
Description of job: Providing administrative support to the Head of Creative with our wide range of customers in the UK and beyond.

What I love about my job: The bubbly and positive people I work with and that every day is different. Plus I love being a part of the UK Handmade team as I get to create lots of exciting bows and roll the crackers!

Super-power: I give the best advice!

Favourite thing about Christmas: Spending time with my lovely family and having a glass of prosecco with breakfast of course!

Favourite H&SS product: Anything from UK Handmade – having a textiles background I just love those fancy ribbons.

Favourite Christmas movie: Love Actually!

Favourite Christmas activity: Watching my Mum try to play charades without speaking and everyone shouting out ‘you’re not allowed to talk!’

Favourite Christmas food or drink: ROAST POTATOES and pigs in blankets and baked camembert!

Real tree or fake tree: Real, I loveee the smell of a real Christmas tree.

Mince Pies – great or gross? Great, with a cuppa.

Christmas jumper – cool or cringy – Cringey unless it has a fun phrase or is pink – teehee!

When should your Christmas tree go up? 1st December, no earlier, no later!

Work for us

People are the Heart & Soul of our business!

Our talented team is made up of brilliant creatives, innovative product perfectionists, dynamic business developers and dedicated account managers.

It’s obvious that we love Christmas, but we love any occasion from the big events to the everyday moments, that bring people together.

We are often looking for bright sparks to join our passionate team.

The Key Stuff

  • Competitive Salary
  • Up to 30 days holiday (including bank holidays) based on years of service
  • Your birthday off (after 2 years employment)
  • Health benefits scheme with Employee Assistance Programme
  • Company pension
  • Increasing sick pay (depending on the length of service) and medical appointment leave

The Extra Perks

  • Flexible/Hybrid working
  • Free parking and offices with harbour views
  • Summer away day
  • Family days organised at local national park
  • Our company Christmas party
  • Cracker making workshops for friends and family

Current Vacancies

  • Sales Ledger Finance Assistant (part time)

Our active roles are posted below, but if you don’t see something that matches your skill set, please feel free to reach out to careers@heartandsoul.studio

Or, fill in the form below and tell us all about you and why you would be a great fit for our team.