The privacy of your personal data is very important to us here at Heart & Soul Studio. This notice sets out how Heart & Soul Studio uses and protects your personal information when you use this website.
Who are we
Heart & Soul Studio is the ‘Controller’ of any data we collect. Heart & Soul Studio is owned by Kim-Fawn and Sik Yuen Lam and based at Units 4 & 5 Holes Bay Business Park, Sterte Avenue West, Poole, Dorset, BH15 2AA
Any data collected by Heart & Soul Studio will be processed in line with the law, the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
What personal information we collect and why
The contact form on this website collects the following data name, email address and telephone number. This data is captured, stored and processed in line with the regulations listed above.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you are a customer of ours we will need certain information from you in order to carry out your work. We will specifically ask you if you wish to subscribe to any additional marketing from us.
If you enquire about our services we will ask you to provide details to help us provide a quotation for our services. We only ask for the information we require to provide the quotation and we will only hold your details for a reasonable period of time after the quotation has been provided. We will specifically ask you if you wish to subscribe to any additional marketing from us.
If you are a business connection, for example if we meet at a networking event or connect on social media, we will only collect the information you choose to provide to us. We will specifically ask you if you wish to subscribe to any additional marketing from us.
How we use your personal information
Will we only use your personal information for the purpose for which it was collected. It will not be used for anything else, without your express permission, subject to legal exceptions. The following are the reasons for which we collect and process your personal data
Purpose Legal Basis
To provide a service Complete a contract
To provide a quote At your request
To answer a question Legitimate Interest
To deal with complaints Legitimate Interest
To connect with you to offer our service Legitimate Interest
To respond to Subject Access Requests Legal Obligation
If you do not provide the information we require we may not be able to provide the service you require, or the quote or answer to your query.
Who will have access to your personal information
We use third party processors to provide services such as Finance, IT, Marketing and Sales, therefore these processors will have access to your information. However we ensure that these third parties comply with GDPR and Data Protection Legislation and only have access to the appropriate data.
How long we keep your personal information
If you are a client we will keep your personal for as long as you stay with us and for 7 years after that for legal, tax and insurance purposes.
If you are a potential client or business connection we will keep your personal information for as long as it takes to answer your enquiry and 12 months after that.
How secure is your personal information
We take appropriate technical and organisational measures to ensure your data is safe in line with GDPR and the DPA 2018.
Data protection legislation gives you rights regarding your personal data, and subject to legal exemptions we must comply when you wish to exercise these rights. For example you have the right to issue a Subject Access Request, this is a request for all the information we hold about you. We do not make a charge for this (providing the request is not unfounded or excessive). Your request must be made in writing to the Owner and the address given under ‘How to Contact us’. We may ask you to provide ID before processing the request. We will process your request within 1 month.
You also have rights in relation to rectification, erasure, restriction, data portability, objections and automated decision making. Please contact the Owner using the contact details listed.
If you have any complaints about how * has handled your personal data please contact the Owner using the contact details listed. If you are not satisfied with our response you may also complain to the Information Commissioners Office:
Information Commissioner’s Office
How to Contact us
If you have any questions about our Privacy Notice, how your personal data is being processed or you wish to make a subject access request or complaint please use the following contact details
01202 73330 or firstname.lastname@example.org